British Airways has apologised for 'letting people down' after passengers faced long delays in receiving their baggage on arrival at London Heathrow aiport. The airline said high winds caused by storms in the UK have been making it difficult to operate machinery and unload cases. Laura Makin-Isherwood report from London.
IN: First Storm Eunice…
OUT: Laura Makin-Isherwood, London
DUR: 0:48
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