The Chief Executive of United Airlines has said he won't quit his job after the company faced intense criticism for a video of a customer being dragged off an overbooked plane.
Oscar Munoz has vowed such an incident will never happen again to any passenger already seated, and said the customer deserved an apology.
Here's our US correspondent Lorna Shaddick.
IN: Oscar Munoz initially...
OUT: SOC
DUR: 42 seconds
POT: 31 seconds
GENERIC: http://www.fsnradionews.com/feeds/0412united-ls-generic.mp3
Oscar Munoz has vowed such an incident will never happen again to any passenger already seated, and said the customer deserved an apology.
Here's our US correspondent Lorna Shaddick.
IN: Oscar Munoz initially...
OUT: SOC
DUR: 42 seconds
POT: 31 seconds
GENERIC: http://www.fsnradionews.com/feeds/0412united-ls-generic.mp3